I am reading a book by Joseph A. Michelli called "The Starbucks Experience." (Really easy read.) As I have been reading this, I have asked the question - what can the church learn from Starbucks? So, I am going to share with you what I have discovered over the next few days.
Michelli states that Principle 1 is "make it your own." Under this principle he says that Starbucks has a model for their partners called "Five Ways of Being." Here they are: 1. Be welcoming 2. Be genuine 3. Be considerate 4. Be knowledgeable 5. Be involved.
1. Be welcoming. Remember what it was like the last time you walked into a Starbucks for a great cup of Java. You were welcomed and made to feel at home. You belonged there. Michelli says that there are several questions that guests ask. Do the staff members care to get to know me? Do they remember me? Will they take care of my needs? Do I matter? Am I invisible?
Now relate that to our churches. How do we rate? I know that it has made me take a look at what we as a community do to embrace our guests on Sundays. I know that we are in for some changes to be more welcoming to our guests.